Privacy Policy

ji999 ("we", "us", "our" or the "Platform") is committed to protecting the privacy and personal data of all users ("you", "User" or "Player") who access or use the ji999 website, mobile interface and associated services (collectively, the "Platform"), accessible at ji999.cam.

This Privacy Policy describes, in accordance with applicable data protection principles, how ji999 collects, uses, stores, shares and protects personal data in connection with the provision of our online casino and sports betting services. This Policy applies to all current and former registered Users of the Platform, as well as to visitors who have not registered but access the Platform.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, both of which are incorporated by reference. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy in full.

For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:

ji999 acts as the Data Controller for all personal data collected through the Platform in connection with account registration, KYC verification, deposits, withdrawals, customer support interactions and marketing communications.

ji999 is operated under applicable international licensing arrangements. Details of the specific operating entity and its jurisdiction of incorporation are published in the operator's formal platform terms and available from our support team upon written request.

ji999 collects personal data through multiple channels and for specific purposes. The categories of data collected are set out below:

ji999 processes personal data only where a lawful basis exists. The lawful bases applicable to our key processing activities are as follows:

• Contractual Necessity: Processing your registration data, identity information, financial transaction records and gaming history is necessary to perform our contractual obligations to you under the Terms & Conditions — for example, to operate your Account, process your deposits and withdrawals, and provide the gaming services you have requested.
• Legal Obligation: KYC verification, AML transaction monitoring and data retention for prescribed periods are required by applicable licensing conditions and legal frameworks. We process identity documents and financial records to comply with these obligations.
• Legitimate Interests: We process technical data (IP addresses, device identifiers, session logs) on the basis of our legitimate interest in preventing fraud, detecting prohibited activities, maintaining platform security and improving platform performance — provided that these interests are not overridden by your privacy rights.
• Consent: Marketing communications (promotional emails, SMS notifications, push notifications) are sent only where you have provided express consent. You may withdraw consent at any time through your Account settings or by contacting support.

Personal data collected by ji999 is used for the following specific and limited purposes:

• Account Management: Creating and maintaining your Account, verifying your identity and age, processing your login sessions and managing your profile settings.
• KYC & Compliance: Conducting identity and age verification in fulfilment of our licensing and anti-money laundering obligations. For Pakistani users, this typically involves processing CNIC data, passport information and address verification documents.
• Payment Processing: Facilitating deposits and withdrawals through available payment methods. Transaction reference data from payment instruments (such as JazzCash, Easypaisa or bank transfers) is processed for verification and fraud-prevention purposes only. ji999 does not store full payment credentials.
• Platform Delivery: Providing access to sports betting markets (including PSL, ICC, football and UFC), live casino tables, slots and other gaming content in accordance with your Account status.
• Responsible Gambling: Monitoring gaming activity against your stated deposit limits, loss limits and time restrictions. Where patterns indicate potential problem gambling, we may contact you proactively with responsible gambling information in accordance with our Responsible Gambling Policy.
• Fraud Prevention & Security: Analysing technical and behavioural data to detect fraudulent activity, collusion, bonus abuse, money laundering and other prohibited activities as defined in the Terms & Conditions.
• Customer Support: Handling queries, complaints and account-related requests submitted via Live Chat, email or any other available support channel. English and Urdu support interactions are both recorded for quality assurance.
• Marketing (Consent-Based): Sending promotional communications, bonus notifications and platform updates where you have opted in. You may opt out at any time.
• Analytics & Platform Improvement: Using aggregated, anonymised analytics data to understand Platform usage patterns and to improve the user experience, without identifying individual users.

ji999 uses cookies and similar tracking technologies on the Platform. Cookies are small data files stored on your device that help us deliver a functional, personalised and secure experience.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to use core Platform features such as logging in or maintaining an active session. ji999 does not use cookies to track your activity on third-party websites outside of the Platform.

ji999 does not sell, rent or commercially trade your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• KYC & Identity Verification Providers: Third-party KYC platforms that process identity documents and conduct liveness checks on our behalf, under data processing agreements that require equivalent data protection standards.
• Payment Service Providers: Payment processors through whom deposit and withdrawal transactions are facilitated. These providers receive the transaction data necessary to process payments; ji999 does not transmit full personal profiles to payment providers. Note: payment brands such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are referenced as familiar Pakistani payment options — their involvement in any individual transaction depends on the operator's current payment configuration.
• Game Software Providers: Game studios that supply casino and sports betting content may receive session identifiers and anonymised gameplay data necessary to deliver and audit game rounds. They do not receive your full personal profile unless separately required by their own regulatory obligations.
• Fraud Prevention & AML Platforms: Automated risk-scoring and anti-money laundering systems that process transaction and behavioural data to detect prohibited activity on the Platform.
• Regulatory and Law Enforcement Authorities: Where required by applicable law, court order or legitimate regulatory request, ji999 may be obligated to disclose personal data to competent authorities. We will not disclose personal data to authorities beyond the scope of a valid legal obligation.
• Professional Advisers: Legal, accounting and compliance advisers engaged by ji999, who are subject to professional confidentiality obligations.

As ji999 operates as an international platform, personal data may be transferred to and processed in jurisdictions outside Pakistan. These may include the jurisdiction in which ji999 is licensed or incorporated, and the locations of our third-party service providers (such as cloud hosting providers, KYC platforms or payment processors).

Where personal data is transferred internationally, ji999 takes appropriate steps to ensure that the data receives a level of protection consistent with internationally recognized data protection standards, including:

• Engaging only with service providers that implement adequate technical and organisational security measures.
• Including appropriate data protection clauses in contracts with third-party processors.
• Limiting the scope of data transferred to what is strictly necessary for the stated processing purpose.

ji999 retains personal data for no longer than is necessary for the purposes for which it was collected, or as required by applicable law or licensing conditions. Our general retention principles are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

ji999 implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include but are not limited to:

• 256-bit TLS/SSL encryption for all data transmitted between the User's device and the Platform.
• Encryption of sensitive data at rest, including identity documents and financial reference data.
• Role-based access controls ensuring that personal data is accessible only to authorised personnel with a documented business need.
• Regular security assessments and penetration testing of Platform infrastructure.
• Multi-factor authentication for administrative access to data systems.
• Incident response procedures for the detection, reporting and remediation of data security breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ji999 will take steps to notify affected Users in accordance with applicable legal obligations and at the earliest practicable opportunity.

As a User of ji999, you have the following rights in relation to your personal data, subject to applicable law and the limitations imposed by our legal and licensing obligations (for example, data that must be retained for AML compliance cannot be deleted on request during the mandatory retention period):

To exercise any of these rights, please submit a written request to our support team via Live Chat or by email to [email protected] (plain text only — not a clickable link). We will respond to data subject requests within the timeframe required by applicable law. We may need to verify your identity before processing a request.

ji999 does not knowingly collect personal data from individuals under the age of 18, or below the higher minimum age required by the applicable operator/license jurisdiction. The Platform is intended solely for use by adults of legal gambling age.

Age verification is conducted as part of the KYC process. Where ji999 becomes aware that personal data has been collected from a minor, that data will be deleted promptly and the associated Account will be closed. If you believe that a minor has registered an Account on the Platform, please contact our support team immediately.

ji999 specifically serves Pakistani users across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and throughout the country. We recognise several considerations specific to Pakistani users in the context of data privacy:

• CNIC Data: Pakistani users who complete KYC verification will be required to provide CNIC details. This data is treated as sensitive identity data, stored with encryption, and processed solely for identity verification and AML compliance purposes. It is never shared for commercial or marketing purposes.
• Payment Data: References to familiar Pakistani payment methods such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are for contextual familiarity only. Transaction reference data processed through these channels is handled in accordance with this Privacy Policy and is not shared with the payment providers beyond what is necessary to process the specific transaction.
• Gambling Law Context: Pakistan has gambling restrictions including the Prevention of Gambling Act, 1977. ji999 does not claim to be authorized or endorsed by any Pakistani governmental authority, including PTA or SBP. This Privacy Policy is not legal advice regarding the legality of online gambling in Pakistan.
• Language: This Privacy Policy is published in English. Urdu-language summaries may be made available through support upon request but the English version governs in all cases.

ji999 reserves the right to amend, update or revise this Privacy Policy at any time. Where amendments are material — for example, changes to the categories of data collected, new sharing arrangements or changes to your rights — ji999 will provide advance notice through an in-platform notification or email to registered Users.

The date of the most recent update is indicated at the top of this document. We recommend that Users review this Privacy Policy periodically to stay informed of how their personal data is being processed. Your continued use of the Platform following the publication of any updated Policy constitutes your acknowledgement of the revised terms.

For any questions, concerns or requests relating to this Privacy Policy or your personal data, please contact the ji999 data team through the following channels:

• Live Chat: Available 24/7 through the Platform. Fastest channel for urgent data or account queries.
• Email: Send written privacy requests to [email protected] — plain text, not a clickable link. Include "Privacy Request" in the subject line. Responses within 24–72 hours on business days.
• Urdu Support: Request an Urdu-speaking agent via Live Chat if you prefer to communicate in Urdu regarding a privacy matter.

For data subject requests (access, rectification, erasure, restriction, portability or objection), please provide your registered email address and a description of your request. We may need to verify your identity before actioning the request.